These Terms of Service (hereinafter, referred to as the "Terms") constitute a legal agreement between the user ("you", "your", "user") and In One Accord LTD, having a principal place of business at The Manor House, Mill Lane, Southampton, Hampshire, United Kingdom, SO16 0YE (hereinafter, referred to as the "Company", "we", "us", or "our") for the website https://www.oneaccord.ai (hereinafter, referred to as the "Website") and the mobile/desktop application - OneAccord (hereinafter, referred to as "the App"). The Website and the App are collectively referred to as "the Service". By using the Service, you acknowledge that you have read the Terms and agree to be bound by them. If you do not agree to these Terms, please do not use the Service. The Company grants you the right to use the Service only in the case that you agree to the Terms.

1. Use of the Service
   1. The Service is intended for use by individuals who are at least 18 years old. If you are under 18 years old, you may use the Service only with the involvement of a parent or guardian.
   2. The Service is provided on an "as is" and "as available" basis. The Company reserves the right to modify, suspend, or discontinue the Service at any time without notice.
   3. The Company reserves the right to refuse service to anyone for any reason at any time.
   4. You may not:
      1. attempt to reverse engineer, decompile, or otherwise tamper with the technology behind our services.
      2. use the Service for any illegal or unauthorised purpose.
      3. use the Service to transmit any worms, viruses, or any code of a destructive nature.
      4. use the Service to violate any laws in your jurisdiction (including but not limited to copyright laws).
      5. attempt to gain unauthorised access to the Service or any other user's account.
      6. attack the Service via a denial-of-service attack or a distributed denial-of-service attack.
2. User Account
   1. In order to use the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
   2. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.
   3. You agree to notify the Company immediately of any unauthorised use of your account or any other breach of security.
   4. The Company reserves the right to refuse service, terminate accounts, or remove or edit content at its sole discretion.
3. User-Generated Content (Audio, Transcriptions, and Translations)
   1. You retain ownership of any audio you submit and any related content that results from your interactions with the Service (such as transcriptions and translations).
   2. By submitting audio to the Company, you grant us a non-exclusive, royalty-free, worldwide, and limited license to process, transcribe, and translate your content as needed to provide our services. This license also allows us to store and, if necessary, analyse the content solely for service functionality, including improving our technology and ensuring translation quality. This license does not grant us ownership of your content but permits us to use it as required to deliver and enhance the Service.
   3. The Company retains user audio, transcriptions, and translations for as long as necessary to fulfill service purposes or as required by applicable law. We have implemented privacy safeguards to protect user content from unauthorised access, and our Privacy Policy details how we handle, store, and protect user data.
   4. Users are responsible for the content they submit to the Service. This means users should not submit any audio that contains unlawful, infringing, or otherwise objectionable material. The Company reserves the right to remove or restrict content that violates these Terms or is reported as inappropriate.
   5. Transcriptions and translations generated by the Company are intended for informational and personal use. Users are responsible for verifying the accuracy and appropriateness of translations. The Company is not liable for any inaccuracies or errors in translations.
   6. You confirm that you have all necessary rights and permissions to submit any audio or other content to the Service and that your submission does not infringe any third-party rights, including intellectual property or privacy rights.
4. Privacy
   1. The Company's Privacy Policy outlines how we collect, use, and share your information is incorporated into these Terms by reference. By using our services, you consent to our data collection practices and acknowledge that the Company may record and analyse audio and text data to improve translation accuracy and service quality.
5. Translation Accuracy and Disclaimer
   1. The Company uses machine learning and artificial intelligence to provide translation services. While we strive to provide accurate translations, we do not guarantee the accuracy, reliability, or suitability of translations for all situations. Users are advised to review translations and use their discretion.
6. Third-Party Links
   1. The Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
7. Intellectual Property
   1. The Company retains all rights, title, and interest in and to the Service, including all intellectual property rights.
   2. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission of the Company.
8. Payment
   1. The Company charges fees for certain features of the Service. By using the Service, you agree to pay the fees and any applicable taxes.
   2. The Company reserves the right to change the fees at any time. Any changes to the fees will be posted on the Service and we will notify you by email, providing at least 14 days' notice before changes take effect.
   3. If you purchase a recurring subscription, you agree to the applicable fees and billing cycles specified at the time of your order. Your subscription will automatically renew at the end of each billing period unless you cancel it. You may cancel your subscription at any time through your account settings.
   4. Payments made are non-refundable, and no prorated refunds or credits will be provided for partial subscription periods or unused portions of the Service.
   5. The Company may use third-party payment processors to process payments. The Company is not responsible for any errors or delays caused by the payment processors.
   6. Unauthorised chargebacks will result in the immediate suspension or termination of your account. You agree to resolve any payment disputes directly with the Company before initiating a chargeback with your financial institution.
9. Limitation of Liability
   1. To the extent permitted by law, the Company will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the service, including translation inaccuracies, loss of data, interruption of service, or for the cost of procurement of substitute goods and services, or resulting from unauthorised access to or alteration of your transmissions or data, including but not limited to, damages for loss of profits, use, data, or other intangible, even if the Company has been advised of the possibility of such damages.
10. Indemnification
    1. You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising from your use of the service or violation of these Terms.
11. Your warranty to the Company
    1. You represent and warrant that: (i) you have the authority to bind yourself to these Terms; (ii) you will use the Service only for purposes that are permitted by these Terms; (iii) your use of the Service will comply with all applicable laws;
12. Governing Law
    1. These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
13. Severability
    1. If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
14. Waiver
    1. The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
15. Entire Agreement
    1. These Terms constitute the entire agreement between you and the Company regarding the use of the Service and supersede any prior agreements between you and the Company relating to your use of the Service.
16. Contact details
    1. If you have any questions about this Terms of Service, please contact the Company by email at [email protected], or please write to the following address: In One Accord LTD, The Manor House, Mill Lane, Southampton, Hampshire, United Kingdom, SO16 0YE
17. Changes to our Terms of Service
    1. We may change these Terms of Service as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on the Service and you will be deemed to have accepted the terms on your first use of the Service following the alterations. We recommend that you check this page regularly to keep up-to-date.