Privacy Policy

Last updated: 6th November 2024

In One Accord LTD having a principal place of business at The Manor House, Mill Lane, Southampton, Hampshire, United Kingdom, SO16 0YE (hereinafter, referred to as the "Company", "we", "us", or "our") collects from the individual user (hereinafter, referred to as "you" or "your") certain personal data through the website https://www.oneaccord.ai (hereinafter, referred to as the "Website") and the mobile/desktop application - OneAccord (hereinafter, referred to as "the App"). The Website and the App are collectively referred to as "the Service". This Privacy Policy contains Company’s policies and procedures governing the processing of personal data through the Service. The processing of personal data through the Service is done in accordance with the UK Data Protection Act 1998 and the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR).

  1. Personal data collected by the Company
    1. The Service allows you to register an account. When you register an account on the Service, the Company collects the following personal data from you: (1) email address; (2) password; (3) name; (4) church name;
    2. If you submit the contact form on the Website, the Company will collect your (1) email address; (2) name; (3) church name;.
    3. If you use our translation service, we will collect the audio you send us and the generated transcripts and translations
    4. When you visit the Website, the Company collects your IP address.
  2. The purpose of collection of personal data
    1. The personal data collected through the Service is used only for:
      • the purposes for which the data is provided;
      • customising the Service's content based on your location
      • assessing the quality of the Service, specifically the speech recognition and translation functionality, and identifying areas for improvement
      • sending you notifications about updates of the Service;
      • sending you information about promotions and/or events that may be of interest to you;
      • analysing how users use the Service
      • investigating any issues or errors that may occur
      • audit and security purposes;
  3. Non-personal data collected by us
    1. The Company may collect non-personal data, such as browser types, device types, operating systems, and the URL addresses of websites clicked to and from the Website. The Company collects the non-personal data mentioned in this Section 3.1 in order to analyse what kind of users visit and use the Service, how they find it, how long they stay, from which other websites they come to the Website, what pages they look at, and to which other websites they go from the Website.
  4. Protection of personal data
    1. The Company employs information security tools to protect personal data collected through the Service. Such information security tools, include, but not limited to, secured networks and encryption.
  5. Third party access to personal data
    1. We use third-party services for functions such as sending emails, payment processing, audio processing, and AI services. These services will only use your data for the intended purpose.
    2. We use Google Analytics for analytics on the Website and the App to understand how users use the Service. Google is a USA company, and complies with the U.S.-EU Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the Member States of the European Union. Google have certified that they adhere to the Privacy Shield Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If you would like to read more information on the U.S.-EU Privacy Shield Framework, please visit https://www.privacyshield.gov/welcome . By using the App and the Website, you consent to the transfer of your personal data outside the European Union. You can view the Google Privacy Policy at http://www.google.com/policies/privacy/.
    3. We may engage in marketing of our products and services using third party platforms such as Google, Facebook, Instagram, and Twitter. Where we wish to target our marketing to users of and visitors to the Website, we may share your personal data with these third party platforms, as well as data such as your activity on the Website. Where any of your data is required for such a purpose, the Company will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
    4. With the exception of the cases in Sections 5.1, 5.2, and 5.3, the Company does not give your personal data to third parties, unless the Company is legally bound to do so.
  6. Accessing and correcting your personal data
    1. If you would like to access, modify, or delete your personal data that is processed through the Service, please send an email to the following email address: [email protected] . The Company will answer your request within two weeks.
  7. Retention Period
    1. Your personal data will be kept for as long as is necessary to provide you with the requested service.
    2. When your personal data is no longer necessary to deliver the requested service, the Company will keep your personal data for a maximum of one year in identifiable form.
  8. Your consent
    1. By using the Service, you are consenting to our processing of your personal data as set forth in this Privacy Policy. The term "processing" includes collecting, storing, deleting, using, and disclosing personal data.
  9. Links
    1. The Service may contain links to other websites. The Company is not responsible for the privacy practices of those websites.
  10. Contact details
    1. If you have any questions about this Privacy Policy, please contact the Company by email at [email protected] , or please write to the following address: OneAccord, The Manor House, Mill Lane, Southampton, Hampshire, United Kingdom, SO16 0YE
  11. Changes to Our Privacy Policy
    1. We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on the Service and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the Service following the alterations. We recommend that you check this page regularly to keep up-to-date.